At Grandprog, we are committed to ensuring your satisfaction with our digital products. Please review our Refund and Returns Policy below to understand your rights and how we handle requests.

Eligibility for Refunds

Refunds are only applicable under the following conditions:

  1. Technical Issues:
    If the product fails to function as described due to technical errors or incompatibilities.
  2. Duplicate Purchase:
    If you unintentionally purchase the same product multiple times, we will process a refund for the duplicate orders.
  3. Non-Delivery:
    If you do not receive the product after successful payment and our support team is unable to resolve the issue.

Conditions for Non-Refund

Refunds will not be granted under the following circumstances:

  • Change of Mind:
    Due to the nature of digital products, we cannot accept returns or refunds for a change of mind after purchase.
  • Misuse of Product:
    Refunds are not applicable if the product was misused, modified, or tampered with.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us:
    Email our support team with your order details and the reason for the refund request.
  2. Verification:
    Our team will review your request and may ask for additional information to verify the issue.
  3. Resolution:
    If your request is approved, the refund will be processed within 7-10 business days to your original payment method.